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Frequently asked questions
General
Warrenty
Sponsorship
Design
Team Store
Heini provides a limited 6 month manufacturer warranty for all their products, which covers defects in materials and workmanship. However, this warranty does not apply to normal wear and tear. Custom products, being made-to-order on demand, cannot be returned unless there is a manufacturer defect. On the other hand, retail collection items (non-customized) can be returned for a full refund or exchange if they are unworn and accompanied by the receipt.
• We recommend taking note of specific body measurements and consulting the relevant sizing chart that corresponds to the particular product and style you're looking to buy.
• Additionally, we highly recommend coordinating the availability of sizing samples for your team to try out. For more detailed information, please refer to this location.
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